For Seamless Community and CRM Integration

Take community experience a notch higher through unparalleled community support delivery with KaseSync!

What is KaseSync?

KaseSync is an innovative case connector for seamless integration between online community and CRM platforms. It creates a bi-directional data flow between platforms for a quick case escalation and resolution process. The integration ensures prompt service delivery and an elevated CX.

Key Facets of KaseSync

Key Benefits of KaseSync

Easy Solutions for Complex Integrations
Maximized Support Productivity

Eliminate the need for your support agents to switch between platforms to offer the required assistance to your customers. Empower support representatives to focus on critical cases instead of repetitive cases by converting discussion threads into resources.

Advanced Suggestive Search

Make resource navigation a breeze with the suggestive search feature that displays relevant resources to community users when they use the search bar. Enable members to locate similar existing cases when creating new cases. Build self-service environments to increase case deflection rates.

Transparent Case Resolution Process

The real-time data sync between the platforms warrants a transparent case management process. Both customers and the support team can access recent updates instantly on their respective ends. It tracks updates and accelerates the case resolution process.

Optimize Service Cost

Keep your customers happy and satisfied by streamlining the service delivery process. Eliminate the need to navigate all the way to CRM and save user licensing costs. Leverage your community’s resources for efficient, 24x7 self-service availability.

Enhanced Customer Experience

Offer the best of both worlds-community and support, to your customers directly in your community. The seamless data sync increases collaboration between customers and the support teams. Direct technical assistance in the community ensures a superior CX.


Who are We ?

Deliver Exceptional Self-Service and Seamless Support With KaseSync in Your Corner Our roots are ingrained in innovation to give you a competitive-advantage and an ROI boost.


Cups of coffee and ideas brewed


Versatile team of product experts


Years of happy clients


Clients served

Our Valuable Customers


Here's Why Our Customers Love Us

I’m very impressed with the quality and speed of work from
Grazitti. Working with Grazitti has been instrumental in the creation of
Optiverse. And their work will continue to be crucial for fine-tuning
the community user experience.

Amanda Swan
Senior Director of Design Operations